Jay, who helped set up my initial appointment, was friendly and helpful. The service was well done and the folks there answered all my questions about the work.
However, I did have a bad experience with the lack of information between the desk and service folks. When I dropped off the car, in the morning, I was told everything would take 5 hours and I should get the car that day. I called at 3 PM to confirm the car would be ready for pickup. I specifically said I would be fine leaving it overnight and asked if that would be better, but was told everything would be done and I should *not* leave it overnight. At 4:15, I received a call saying that the car would be charging all night and could I pick it up tomorrow.
This was, to put it mildly, very frustrating. By 4:15, I had already bothered a family member for a ride to the train station and been traveling on 2 trains for an hour. I ended up picking the car up “early” against advice.
Leo Karl and his team are top notch. I was a first time buyer and he treated me as a long time customer. Easy to do business with. Great experience overall.
Leo Karl 3rd was fantastic. Honest, quick, and didn't play any of the typical games that other dealerships typically run as standard nowadays. 100% will be back for my next vehicle.
Very easy to deal with. Leo was very helpful. They took care of everything as promised. Very smooth buying process.