As our family decided to look for a new car, we selected Karl Chevrolet based on its reputation of delivering great service to its customers. Karl Chevrolet exceeded our expectations. Three words might capture our experience: 1) Professionalism. True professionalism rests on the confidence of the service that's been offered. We were greeted with warmth by the owner, and we were given honest and knowledgeable advice as to what to keep in mind in purchasing the car of our choice, a Chevrolet Suburban. 2) Courtesy. During the entire process, our family did not detect any form of confusion or frustration with our many questions as we were coming closer to making our decision to purchase the vehicle. The owner himself led us with patience and impeccable cordiality through a process that could be long and complicated. This form of courtesy made us feel reassured that we were not taken advantage of, and that we were treated with respect. 3) Composure. It comes as a corollary of anything that has been said above, but it is an important distinctive feature. There was never a moment in which we were pressured to purchase our vehicle, and we felt we had the complete freedom to make up our minds while we were considering different options. This sense of composure and self-confidence confirmed to us that we had come to the perfect place.
We've been customers for over 20 years. There's a reason we keep coming back - honesty and integrity. Great Service department with no surprises. The work is top notch and we always know in advance what will be done. Great Sales group as well - four Suburbans and a few Malibus later, we'll keep buying from Karl's!
Interesting how my previous negative review was deleted as well as a ton of others. You really shouldn't pad your google reviews it doesn't make you look well.
In any case, you guys did the right thing and took care of a customer you should have taken care of from the start and for that I will give you a 5 star. Try not to delete this one.
Easy to get appointments work done well and on time !!! super nice environment!!