Karl Chevrolet was a wonderful place to do business. Our salesperson, Rob Ferraro was very knowledgeable, helpful, and patient. He made the process easy and seamless. He took care of everything! We love our new truck and will definitely do business with Rob again!
Had such a wonderful experience buying my new Chevy Volt with Karl Chevrolet in New Canaan, CT. I live out of state, and Steve Karl was so helpful and great to work with - discussing the condition of the car, working out the terms, answering my questions, and making sure that everything was all set to go. I so appreciated the excellent communication, which made the whole thing possible and an enjoyable process! I would wholeheartedly recommend purchasing your next car with Karl Chevrolet in New Canaan!
I went in today to look at a used Suburban and found the sales experience so incredibly refreshing from what I have experienced elsewhere. Leo (GM and salesperson) was the most professional I ever dealt with. He took the time to explain the whole car and its features, and allowed me to test drive. In the end, he gave me a fair price without any sleazy sales tactics. Can't say enough about how great the experience was!
Bottom line - I'm still considering the offer, but this is hands down the best dealer experience I've ever had. Would highly recommend.
Old review
--------------------------------------------
Totally and completely baffled..... I called about a used car they had on the website three times to see if it was available, and no one would call me back. That is the definition of poor customer service.
Update: it seems the dealer had a system issue which said the associate who was assigned to me was not on vacation, when in fact he was. As a result, no one was calling me. Finally they got it straightened out, and I went in to the dealer (see above)....
This is one of the last great dealerships, which is why I return for every new Chevrolet.
They make you feel at home, prompt, courteous, professional and genuinely friendly, make for a seem-less purchase!!
Thank you!!