I purchased a CPO car from this dealer. Laid back sales environment, no pressure to make a snap decision. Car price and trade-in value were both reasonable without a lot of back and forth haggling. Purchasing process was simple and painless.
Note: Don't skip the survey! When they emailed me a survey, I noted that my only nitpick was the car had some sand in the trunk that was missed during their initial cleaning. They read my survey and contacted me to re-detail the car. They could have easily just let it go, the sale was done, so I thought this was a classy move.
I looked up KARL Chevrolet on Yelp and saw that they had great customer service and a reputable service and parts department. Scheduling an oil change and tire rotation for my Chevy Cruze was relatively smooth. They mentioned that they honor similar discounts that had been offered at the GM dealership in Ohio where I normally had my car serviced before moving to Connecticut.
From the time I walked in and getting registered in the KARL Chevrolet system, the timely fashion in which the car was serviced, and feedback from the 27 point inspection, it was a positive experience for me.
The only drawback I found is that they do not honor extended warranties from a third party (non-GM according the the gentleman on the phone). Specifically, I bought an extended warranty with National Auto Care (an A+ rated company with the BBB) so that I could go to any shop in the U.S. that honors the contract. While I understand their right to refusal and file a claim, I will keep this in mind for next time.
Another great experience purchasing a Tahoe! Thanks Wally, Leo III, and Steve for making the process seamless as always. As a former employee, I still feel like family whenever I walk in!!
Had to have my truck towed here while traveling and it arrived shortly before the service department closed and they were still able to get a tech out to diagnose and repair it and got me on the road that same day. I was even given the personal number of their diesel tech on the off chance something came up while driving. Highly recommend for service.
The folks in the service department are wonderful. The car was finished as promised and all issues resolved. And, they drove me back to work and picked me up when the car was ready. Highly recommend Karl Chevrolet.