Jay, who helped set up my initial appointment, was friendly and helpful. The service was well done and the folks there answered all my questions about the work.
However, I did have a bad experience with the lack of information between the desk and service folks. When I dropped off the car, in the morning, I was told everything would take 5 hours and I should get the car that day. I called at 3 PM to confirm the car would be ready for pickup. I specifically said I would be fine leaving it overnight and asked if that would be better, but was told everything would be done and I should *not* leave it overnight. At 4:15, I received a call saying that the car would be charging all night and could I pick it up tomorrow.
This was, to put it mildly, very frustrating. By 4:15, I had already bothered a family member for a ride to the train station and been traveling on 2 trains for an hour. I ended up picking the car up “early” against advice.
It is my pleasure to complete the survey. I personally dealt with Steve Karl and he was friendly, thorough and a pleasure to deal with the entire time while we waited for my 2022 2500HD to come in. I've been in the car business since 1983 and Steve and his dealership are old school, doing business the "right" way and treating people fairly and kindly! Nearly unheard of in today's world. They only sell at MSRP! What a honorable and very hard policy to find these days. This is not one of those big city fancy dealerships that takes your money to pay for fluff. It is a small town dealership owned by people that live where they work who appreciate their customers and know the value of honesty and fair practices. Keep up the good work. It's no wonder it's been family owned for 95 years.
Thank you,
Michael Savalli
Leo Karl 3rd was fantastic. Honest, quick, and didn't play any of the typical games that other dealerships typically run as standard nowadays. 100% will be back for my next vehicle.